Meet The Staff


 
 

Surgical Assistant/Office Manager

Melissa Collins

I have been in the dental field since 2002. I enjoy working in oral surgery because of the variety I see everyday. I look forward to meeting new patients and providing their care. Dr. Ruckman treats his patients with the up-most care and always goes above and beyond to make sure they are taken care of. I enjoy organizing office operations to ensure effectiveness and feel very blessed to be apart of his team. I am happy to make our team a family.  I’m married and have 3 children. In my spare time, I enjoy watching sports and spending time with family and friends.


 

Insurance  Coordinator
/Administrative Assistant  

Jordan Arick

I am excited to join the team at Ruckman Oral Surgery! I have been in the oral surgery field for three years. I enjoy oral surgery and everything it has to offer because everyday is full of surprises. I am happy to apply my knowledge in helping patients enjoy their experience with our office every step of the way. I oversee all front office duties to ensure patient care is always excellent. I currently reside in Columbia City with my little family that consist of Austin, and our three dogs Heanley, Xzander, and Myyloe.

 

 
 

Surgical Assistant

Lauren Sweet

I have worked in Oral Surgery for 4 years now. I graduated from the IPFW Dental Assisting Program and became a CDA in 2013. I love Oral Surgery because of the variety of procedures that can be done on a daily basis so you’re learning and observing new things every day. I love taking care of the patients as well and making them feel comfortable and at home in our office. I am excited to work with Dr. Ruckman and his team to provide great patient care. I am married to my husband Jordan and we have two daughters. Outside of work I enjoy spending time with my family, being outside in the sunshine, baking, and exercising.

 

Insurance Coordinator
Olivia Scheerer

I moved from Cambridge, New York to Fort Wayne, Indiana in the spring of 2012. I reside here with my husband Brandon, and my two children Jaxon age 7 and Eden age 3. In my free time, I like spending time with family and gardening. I have several years of experience in a front desk office setting, but in the last few years discovered a passion for billing and insurance within a dental office setting. I am  very confident in my ability to relay my talents through smooth interaction with medical insurance companies in order to benefit patients within the practice.

 


 

Scheduling Coordinator

Heather Hoeppner

I really enjoy being part of Dr. Ruckman’s team. Being in the front office allows me to meet and interact with each of the patients on a daily basis. My experience as an office coordinator has allowed me to understand that a patient’s treatment starts with the initial phone call or first impression. It’s my goal to make that a seamless and enjoyable part of the overall care plan. I grew up in North Webster, Indiana and graduated from Purdue University…however I am now a big Michigan fan! I currently live in Leo with my husband and 3 children. I enjoy shopping, and spending time with my family and friends.